service support excellence
Advanced customer support automation solutions for next generation service providers
Dramatically reduce the call time
Skip a generation in customer support
Apply newest technology without changing your desktop
Get preventive service capabilities
Increase service output per given time
Develop unbeatable service differentiation
- assists the call center representative to identify and diagnose support calls.
- design and modeling of diagnostic scenarios.
- assists the TSR in the resolution of the escalated support tickets.
- actively repairs customer complaints.
- enables 24/7 customers' interactive access to their accounts.
News and Events
UPC selects Fenavic Support Automation Platform to deliver proactive support
CableCom selects Fenavic Support Automation Platform for B2B support
Fenavic Strengthens team with hires to support growing customer base
Fenavic announces Self Care Portal GA version
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