- Skip a generation in network service support
- Apply newest technology without changing your desktop
- Get preventive service capabilities
- Increase service output per given time
- Develop unbeatable service differentiation
- Fenavic Mentor - assists the first-level CSR to identify and diagnose support calls.
- Fenavic Studio - design and modeling of diagnostic scenarios.
- Fenavic Inspector - assists the TSR in the resolution of the escalated support tickets.
- Fenavic Corrector - actively repairs customer complaints.
- Fenavic Self-Care - enables 24/7 customers' interactive access to their accounts.
