Advanced customer support automation solutions for next generation service providers

About Fenavic

Corporate Overview

Fenavic was established on the basis of service providers' growing need to develop sustainable differentiation in a market where technological excellence has become no more than a prerequisite to entrance. Experience has proven that the key to success lies in outstanding customer service. Fenavic Suite is designed to provide this value.

Fenavic, a pioneer in business assurance systems, is proud to present Fenavic Suite, one of the world's most advanced test, diagnostics and customer support automation platforms. The innovative platform enables service providers to identify, diagnose and repair problems in next-generation services - across convergent networks, with multiple domains, vendors and technologies, effectively, efficiently, and accurately. With Fenavic's advanced automation of troubleshooting tasks you can save up to hundreds of minutes per complaint cycle and send your customer satisfaction rates soaring above the charts.

With Fenavic Suite, innovative automation of troubleshooting processes allows service providers' CSRs to manage a complete complaint cycle starting with the customer's complaint, through dynamic diagnosis and concluding with the actual repair; all with minimal staff training, minimal complaint escalation, and maximal results.

With the growing volumes, complexity and agility of next-generation services, Fenavic Suite seamlessly cooperates with traditional assurance solutions, to uniquely introduce a dynamic approach to service problem resolution. With its open and standardized architecture, Fenavic is a modular suite of products that provides a future-proof comprehensive support automation, test and diagnostics solution.

Fenavic's headquarters and R&D center are located in Yehud, Israel.


Our vision is that Fenavic Suite will become the standard service platform for service providers all over the world, as a cutting-edge technological tool for facilitating customer services. Our vision is that through Fenavic's new and innovative automatic test and diagnostics technology, service providers will be able to achieve unprecedented operational effectiveness and outstanding customer satisfaction, leading them to industry leadership and a sustainable competitive differentiation.

Management Team

Nissim Benoz, CEO

Nissim brings to Fenavic over 20 years of international experience and achievements in the telecommunication market. Prior to joining Fenavic, Nissim served as a Vice President in Amdocs, managing multimillion worldwide sales and projects of thousands of person months. Nissim brings experience of working with major carriers in Europe, NA and South America as well as penetrating and developing new markets in Iberia, South America and Russia. Prior to Amdocs Nissim managed projects and development in leading Israeli software companies. Mr. Benoz holds an MBA from Tel Aviv University and a B.Sc. from the Technion in Haifa.

Victor Traub, CTO

Victor Traub serves as the leader of Fenavic's vision of technology and innovation, and of the company's product strategy. Mr. Traub brings over fifteen years of experience in telecommunications networking, service and network management, as well as multiple aspects of software product development and lifecycle management. Prior to co-founding Fenvic Victor held positions at Cramer, Amdocs, TTI Telecom and Tsoft. He holds a B.Sc. in Computer Sciences and Physics from Tel-Aviv University.

Michal Reifmann, Vice President Marketing

Michal Reifmann serves as the leader of Marketing , responsible for the strategy, tactics and programs to create interest, demand and recognition for Fenavic and its products through the use of PR, Product Marketing, Creative Services, Advertising, Strategic Relationships, and Online Marketing. Prior to joining Fenvic Michal held positions at Siniaver, and Sheraton hotels chains. She holds a MBA from Manchester University.

Fedor Losev, Senior Architect

Fedor Losev serves as the development leader of Fenavic's innovative technologic solutions, incorporating expertise, technical guidance and vision to product creation. Fedor has many years of expertise in the software design and development area, including design and implementation of next generation operations support systems. Prior to co-founding Fenavic Fedor held positions at Cramer, Amdocs and TTI-Telecom. Fedor holds a B.Sc. and is completing M.Sc. degree in Computer Sciences from Academic College of Tel-Aviv-Yafo.

Board of Directors

  • Nissim Benoz, CEO, Fenavic
  • Victor Traub, CTO, Fenavic

Strategic Partnerships

Fenavic is working closely with leading system integrators to provide best of class Service Assurance solutions to service providers all over the globe. We are in the process of widening the scope of our activities, and promoting Fenavic's innovative technology in order to help more service providers succeed in today's competitive market place. We are seeking strategic partnerships with which we can create new and attractive business opportunities for mutual cooperation. Please contact our manager of business development.


Please find our contact details on the contact page.

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