Advanced customer support automation solutions for next generation service providers

News and Events

Fenavic announces Self Care Portal GA version

With Fenavic Self Care customers enjoy a 24/7 interactive access to their accounts, via a series of web pages, linked from your company's website, customizable according to your needs.

"With Fenavic Self-Care our Customers' customers can get more control of their services" said Victor Traub, CTO, Fenavic. "We were not surprised to find out that number of calls to help-desks and support centers have been reduced dramatically, while customer satisfaction has been sky rocketing. We were very surprised how fast Fenavic Self-Care showed ROI"

Fenavic strengthens team with hires to support growing customer base

Fenavic robust its support staff - to support the growing worldwide customers base.

"Fenavic is a company on the move, that understands the complexities inherent in today's converged technology world, and I am very excited to robust our Support team," said Victor Traub, CTO, Fenavic. "With the importance of technical service and support experiencing an almost meteoric rise and continuing to play a very strong differentiation role in hi-tech, Fenavic is clearly in the right position at the right time. I am confident that we will continue to forge ahead and strengthen our leadership position in the market."

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CableCom selects Fenavic Support Automation Platform for B2B support

CableCom deployed components of Fenavic Suite including Fenavic Mentor and Fenavic Inspector.

With Fenavic Mentor, CableCom CSR's can solve most Customers problems within a few minutes, saving an average of 120 minutes per ticket, and reducing the need for escalation to higher level support experts by more than 90% and retain customers across its various lines of business.

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UPC selects Fenavic Support Automation Platform to Deliver Proactive Service & Support

UPC selected Fenavic Suite to automate the troubleshooting process undertaken by technical support engineers at first and second line, in diagnosing service-related issues.

With Fenavic UPC reduces the number of tools and screens required to perform these trouble diagnoses. It further benefits by automatically classifying service-related issues as originating either with the customer or the operator. As a result, operators derive significant operational cost savings due to reduced diagnostics training requirements for customer and network-facing personnel.

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Fenavic Platform is certified for IBM Tivoli integration

Fenavic Suite is ready for IBM technical validation and specialties, Tivoli software - OPAL Catalog, IBM global solutions directory

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