• Fenavic Mentor - identifies service problems by translating a customer complaint into a network related trouble ticket
• Fenavic Inspector - dynamically learns service layout and diagnoses the problem
• Fenavic Corrector - follows automatic and configurable repairing procedures, and tests the service end-to-end

Fenavic Suite

It is much more than the network

Next-generation services have changed the way you run your business. Your will to provide these services made you take the long journey and shift your focus from the network to your customers. The network is no longer your business, it only drives it.

This is why we built Fenavic Suite, to allow you to identify, diagnose and repair the problems that affect your customers' services. With its modular components, the Fenavic Suite provides a holistic approach towards resolving service problems. It will guide your call center representatives on the ways to identify a problem; it will take the required steps for diagnosing the service and the problem; and finally - it will take action to repair these problems.

Next-generation services also mean volumes we haven't met in the past, making it a great opportunity for automation to take place. With that in mind, there will never be an automated solution that will replace the human mind. The Fenavic Suite is about automating the critical mass, in order to keep your staff busy only with the cases that require human intervention.