Benefits

• Dynamically learns and visualize service layouts, from distributed information sources
• Uses multiple built-in capabilities to diagnose service problem's root cause
• Automatically escalate tasks where human intervention is needed
• Easily connects to your existing BSS and OSS, using standard interfaces and simple configuration tools
• Graphically presents services' layout, across multiple domains, technologies and vendors
• Provides visibility over the process through reports

To learn more contact Fenavic today.

Fenavic Inspector

Find what really impacts your customer service

The moment you know there is a service problem the clock starts ticking. Now it is you alone, against time, against Service Level Agreements that your sales force committed to your customers. You need to find promptly where the problem really is, and you know this is not simple. The service information can be distributed over several sources of information, some of the information may be missing or inaccurate, and even if it's ok - there is always the challenge to connect all the pieces together for a complete view, and figure out where the problem exists.

This is why we built Fenavic Inspector, to deep dive into your sources of data, your various catalogs - and even the network itself - and visualize the detailed and complete view of the service. You well know how frequently next generation networks and services change; for each reported service problem, Inspector will go ad-hoc and dynamically learn the layout of the service, using various tools to diagnose and highlight the faulty component, whether it's physical or logical.